Shareholders' Satisfaction Survey

Name : E-mail ID :
Folio No./ DP ID Client ID : Contact No :
       
I. How do you rate the information provided on the website of the Company?
Parameters Excellent Above Industry Standard At par with Industry Standard Needs Improvement Unsatisfactory
1.) Quality of information
2.) Relevance of Information
3.) Adequacy of Information
4.) Updated and Latest information available
5.) Ease and Accessibility while navigating
 
II. How do you rate the receipt of various Documents?
Parameters Excellent Above Industry Standard At par with Industry Standard Needs Improvement Unsatisfactory
1.) General Notice
2.) Annual Report
3.) Dividend / ECS intimations
4.) Share Certificates after transfer, transmission etc.
 
III. How do you rate the interaction with Investor Service Department of HUL?
Parameters Excellent Above Industry Standard At par with Industry Standard Needs Improvement Unsatisfactory
1.) Quality of response
2.) Speed of response
3.) Accessibility
 
IV. How do you rate the services provided by Karvy Computershare Private Limited, our Registrar & Share Transfer Agent?
Parameters Excellent Above Industry Standard At par with Industry Standard Needs Improvement Unsatisfactory
1.) Quality of response
2.) Speed of response
3.) Accessibility
 
V. What is your overall Assessment of Investor Service Standards of HUL?
Parameters Excellent Above Industry Standard At par with Industry Standard Needs Improvement Unsatisfactory
1.) Quality of Service
2.) Speed of response
3.) Adequacy of response received
2.) Customer Orientation of person contacted
 
VI. Do you have any grievance which is not addressed so far
    
(If yes, Please provide a brief summary of the grievance)
VII. Any Other Suggestions for improving the quality of investor service